Marketplace Trust

All sales events on Proxibid are monitored by MarketGuard™, our proprietary risk mitigation tool.

Before any user can participate in a sale, that buyer’s information is processed by Marketguard™, which uses account data and third-party tools to determine their wherewithal to complete a transaction. Buyers can only participate in a sale if they pass the MarketGuard™ test. And if a certain sales event warrants it, sellers can require additional information to ensure buyers are vetted more aggressively. It all happens instantly, behind-the-scenes, giving buyers a hassle-free shopping experience.

In those situations when buyers and sellers do come to an impasse regarding a transaction, Proxibid offers dispute resolution services. Proxibid will mitigate the dispute acting as an impartial party. This is a unique service not seen on any other live selling platform.

Proxibid’s integrated payments system, APN, was developed specifically for Proxibid sellers and is designed to keep payment information secure. Proxibid is one of the only providers that does not share financial information with merchants directly. All cardholder information is protected using firewalls, encrypted transmission of data and vulnerability management.

The Proof is on the Platform

Proxibid’s risk management system was built by some of the brightest minds in the industry.

Our risk management system is both automated and manual. On average, 94 percent of all activity is automatically approved through our robust toolset. The remaining activity is either declined or vetted manually by our in-house risk management staff using data provided by key third-party relationships.

All that hard work pays off. The Better Business Bureau has recognized Proxibid with an “A” rating and our platform has an industry-low non-pay rate. But we aren’t stopping there. We are constantly innovating and improving our risk management system. Proxibid is committed to providing a trusted community where buyers and sellers can connect.

Keeping Fraud Out of the Marketplace

We monitor and identify unwanted activity on the site 24×7.

Much like a credit card company, we track the site for irregular or unusual buyer behavior that might indicate fraudulent activity. Our risk management system has a number of automated safeguards in place including:

• Adhering to all requirements for merchant processing to ensure all buyer credit card information is safe
• Monitoring for previously banned buyer profiles
• Verifying unusual account activity by location
• Monitoring changes in account behavior and profile information
• Tracking abnormal retracted bids
• Cataloging all bids with detailed information
• Using external sources to validate buyer information on file
• Vetting international buyers with state-of-the-art technology
• Cross-checking buyer information against the Office of Foreign Asset
• Control’s (OFAC) Specially Designated Nationals lists which documents individuals who are prohibited from transacting with U.S. persons