Buyer feedback on Proxibid strengthens the Marketplace

Feedback and Ratings

Giving Feedback
Buyer feedback makes the Marketplace stronger.

We love hearing from buyers. Your feedback is important and helps to keep the Marketplace and our sellers on track—providing the safest and most trusted place to transact online.

Find the Best Sellers in our Marketplace Quickly.

Seller Rating System

Our platform maintains a five-star rating system that allows buyers to rate their experiences with specific sellers as they relate to customer service, seller fees, and shipping. On a scale of one-to-five, buyers provide feedback that is averaged to give one overall score for each seller.

  1. Did you receive your item in a timely manner?
  2. How reasonable were the Seller’s shipping charges?
  3. Did the Seller’s online listing accurately describe the item?
  4. How reasonable were the Seller’s fees? (fees other than shipping)
  5. Please rate the Seller’s customer service.

Buyers who complete a transaction will receive an email prompting them to rate their recent experience. The survey can also be accessed from a user’s My Proxibid profile page. Please note, comments submitted during the rating process will be shared with sellers but will not be posted to the website.

Seller Badging

Proxibid’s badging system acts as a short-cut for buyers, helping identify sellers who offer low premiums, faster shipping, stellar customer support and more. Check out the legend below to learn more about each individual badge.

This badge identifies sellers who have formed a strategic partnership with Proxibid and who meet the highest standard of service and ethics.

Each month, we crunch the numbers and crown the sellers in the Marketplace, by category, who sell the most inventory.

To qualify for this badge, sellers must typically ship all items (weighing less than 200 lbs) in 2-3 business days. Superb Shippers also do not mark up shipping costs and they disclose all shipping information to buyers. If shipping costs are marked up, it must be disclosed to buyers.

To receive this badge, sellers must demonstrate that the fees they charge buyers are some of the lowest among their peers—the lowest five percent by category to be exact. This data is reviewed by Proxibid quarterly.

Great, quality descriptions are important for buyers. Sellers with this designation are required to describe items fully and accurately (a minimum of 100 characters on average), including all defects, and must provide a minimum of two photos.

A Super Service seller has less than a one percent buyer complaint rate and accepts returns for defective or inaccurately described items.


These sellers facilitate the shipping or pickup of equipment for buyers within seven business days following a sale. This designation is reserved for sellers with items that are 200+ lbs.

These sellers are active users of the APN payment network. This payment network is the most secure way to take payment on Proxibid, ensuring your account information, including credit card data, is secure. Proxibid is fanatical about keeping the Marketplace safe for buyers. Learn more »

This badge identifies sellers who are members in good standing of the National Auctioneer’s Association – the standards body of the auction industry.

Report Items

At any time, a user can report an item that is offered for sale on Proxibid. This functionality exists to help rid the Marketplace of counterfeit, illegal, inappropriate and misrepresented inventory. You can find the “Report this Item” link on any item detail page.

Shipping
You bought it. Now, how do you get it?

Individual sellers in our Marketplace determine how to ship items to buyers. This is often charged as an additional cost on top of the final purchase price.

A Seller Guided Shipping Process

Before bidding or buying, users can review a seller’s estimated shipping charges in the “Information & Special Terms“ or click “Get Estimate” on the item detail page and quickly gain information about shipping the items you want. Important to note this is often an estimate only. Once a purchase is made, the shipping cost is detailed on the invoice emailed to the buyer for reference.

Some sellers may even include shipping estimates, making it easier than ever to determine your budget prior to making a purchase.


Use Proxibid’s badging system to find sellers who following shipping best practices. Those with the Superb Shippers Badge typically ship all items less than 200 lbs in 2-3 business days or less and do not mark up shipping costs.

Too Big to Ship? We’ve Got You Covered.

In some situations a seller may require the buyer pick up the item directly—no shipping is provided.

Most often this happens with inventory in Heavy Construction Equipment, Farm Machinery & Implements, Industrial Machinery & Equipment, Commercial Trucks, Collector Cars and Vehicles, Marine & Aviation. Proxibid has partnered with VeriTread, a secure online freight exchange where shipping customers can get competitive bids from a large network of reputable transportation providers. We will also continue our partnership with uShip, a global transport marketplace that connects shipping customers with transportation service providers.

We even offer shipping solutions for collectibles and smaller items. Proxibid has partnered with Shiphawk, a shipping solution that finds the best way to ship any item, packed or unpacked.

Proxibid encourages buyers to use these service because they are reliable providers who provide the best value possible. Please note: When taking advantage of these shipping options, please contact the seller directly to finalize shipping.

Depending on the category, choose the shipper that fits your needs:

Complete the shipping information requested by our partners and secure your shipping estimate. It’s that easy!

Mobile Bidding on Proxibid

Bid on the go, from any device.

Bid in live or timed auctions from anywhere.

Mobile Live Bidding 

We know buyers expect the same online experience, regardless of the device they are using. Proxibid’s Mobile Live Bidding technology makes it possible to bid live from your mobile phone or tablet.

  • Nothing to download—Mobile Live Bidding is a web-based application
  • Responsive, clean, user-friendly design
  • Same secure live bidding experience with new BidLock technology, designed to ensure only intended bids are placed…no “Pocket Bidding” on Proxibid
BidLock

Proxibid offers BidLock to protect buyers from unintentional bids.

What is BidLock?

  • Keeps the bid button in a “locked” or disabled state until the bidder chooses to enable the button
  • BidLock protects against “pocket bids” and other instances of accidental bidding

How it Works:

  1. When a bidder opens the bidding application, the bid button will be locked
  2. Enable bidding by either clicking directly on the bid button or clicking on the Enable Bidding On/Off switch and changing it to “On”. To continue, the bidder must click “Continue” on the warning message.
  3. You are now in the Active Bid state and able to bid
  4. To disable BidLock, select the BidLock feature On/Off switch. Once clicked, a warning will appear. Select “Ok” to disable the bidding.

Purchasing on Proxibid

Proxibid offers access to thousands of unique sellers and endless inventory.

We make it easy to find, and buy, what you’re looking for. Once you’ve found what you are looking for—whether at auction or purchased directly from a seller—it’s time to complete the transaction.

Completing the Transaction
  • When participating in a timed auction, you will receive an email from Proxibid notifying you of your purchase. In a live auction, notification will come directly from the seller
  • Sellers on Proxibid typically send out an informational invoice to buyers via email within 48 hours of the purchase
  • Invoices include complete payment details of all fees such as Buyer’s Premium, taxes, and shipping as well as any additional information the seller may wish to include
  • Payment method varies by seller. All sellers who use APN, Proxibid’s payment network, can directly charge the credit card on file at the close of an auction. These sellers are denoted with an APN badge on their auctioneer page.
  • To view your invoice history or update your billing information, log in and visit MyProxibid
What’s a Buyer’s Premium?

A Buyer’s Premium is the fee an individual seller charges a buyer for purchasing. This fee is determined by the seller. Proxibid does charge a fee to sell on its platform. In some instances, sellers choose to pass this cost on to buyers in the form of a Buyer’s Premium.

Purchasing is Safe on Proxibid

Proxibid protects buyer data. Your information is secure.

All financial information—including credit card numbers—is encrypted in our systems and protected using firewalls, encrypted data transmissions, and vulnerability management. Proxibid is one of the only online platforms that does not share financial information with merchants directly.

Proxibid monitors the site for irregular or unusual buying behavior that might indicate fraudulent activity. Learn more about the automated safeguards on our platform.

Additional Safety Tips:
  • Never offer credit card information over the phone or email. Refer a seller back to Proxibid for encrypted access to this information.
  • Do not negotiation purchases with sellers outside of the Proxibid platform. Without a record of a transaction, our team is unable to assist with dispute resolution or make sellers accountable.
Financing Available

Proxibid has partnered with Currency Capitol to provide financing for purchases made on Proxibid, via its Express financing product.

Express makes financing painless for consumers. The application process is fast and easy, meaning buyers in Proxibid’s Commercial Trucks, Heavy Construction Equipment, Farm Machinery and Implements, Industrial Machinery and Equipment, and Collector Car categories can gain quick access to capital, maximizing their purchase power.

To access financing, click the “Financing Available” button on the auction or catalog page. To speak to an Express expert, please call 888.998.6086.

Success Stories

Express has already provided countless Proxibid buyers with the financing they need to make purchases in our Marketplace. Learn more about successful transactions using Express:

Capitalizing on Every Opportunity with Express Financing

Buying on Proxibid with a Deadline? No Problem.

Financing with a Personal Touch

ProxiPay Keeps You Safe

ProxiPay is an integrated wire payment service that facilitates secure transactions between buyers and sellers that can be used for Buy Now and Make Offer transactions in the Proxibid Marketplace.

Learn more about buying with ProxiPay.

Using Audio/Video

Get a virtual front-row seat at any auction on Proxibid.

Watch and listen to live auctions in real-time using Proxibid’s live audio and video streaming features.

Delivering the Auction Experience to Anywhere in the World

Proxibid offers the most seamless live bidding experience online. We work with industry-leading streaming providers that boast the highest quality, lowest-latency audio and video streams available.

How Fast is Fast?

On average, low-latency audio and video streams online have a natural 1-3 second delay. A user’s experience with Proxibid depends on several factors beyond Proxibid’s control, such as internet connection at the sale site, internet connection at the buyer’s location, and the buyer’s internet browser.

 

Remember, Proxibid’s audio and video streams are for entertainment purposes only. Audio and video is a great way to get an actual view of an item being sold or to experience an auctioneer. When placing a bid, it is best to rely on the Bid button of Proxibid’s live bidding application for real-time updates. Our live bidding application operates at speeds less than 250 milliseconds. That’s about as real-time as it gets.

 

Buyers should log on from a location with an up/down rate of at least .5Mbps. 3G and 4G connections are not recommended. If you are unsure of your connection, you can test it by visiting www.speedtest.net. For optimal performance on Proxibid, your ping rate should register at 500ms or less.

Not all sellers choose to take advantage of Proxibid’s streaming services. If audio/video is not available for a particular event, the controls will display “Audio/Video not available.”

Find what you want on Proxibid.

Proxibid offers highly valued items from our network of 4,000+ sellers across 16 unique categories. Our inventory is constantly changing—millions of items sell on Proxibid each year. With so much to offer, we make it easier than ever to find what you’re looking for.

Search by Category

Browse items available for sale in one of our product categories.


Or, sort and filter inventory using specific criteria to find what you are looking for even faster.

By Event Type

Browse using specific filters.

This menu is always available from the main navigation.

  • You can choose to view the items available for sale today
  • If you are an auction hound, check out items that are up for auction—timed or live
  • Perhaps you need to purchase an item right away…search items available to buy now
  • Find a sale by a particular location or date—a great option if you want to find local auctions to attend in person
Use the Search Bar

Type what you’re looking for into the Search Bar.

You can choose to limit your search to a single category to deliver more targeted results. Search results may display differently depending on whether you choose to search by item, by event, by seller, or in the Proxibid archives. The search bar is located at the top of every page.

Searching Tips

Start with a narrow set of search terms (3-4 words) and then broaden the search terms if necessary.

Take advantage of left navigation refinement options to filter results:

  • Items
  • Events
  • Sellers
  • Archives
  • Category
  • Event Type
  • State
  • City
  • Related Searches

Saved Search

Be the first to know when items of interest are added to Proxibid. Proxibid’s improved Saved Search functionality allows buyers to conduct a search, save keywords, and receive an email alert when items matching the Saved Search criteria become available for purchase on Proxibid.

Join Proxibid today. Create a free account to get started.

Creating an account is easy. It’s a one-time process that takes just minutes. Rest assured, your personal information is secure with Proxibid.

How to Create an Account

To create an account, complete the account signup form with the following information:

  • Full Name
  • Address
  • Phone Number
  • Date of Birth
  • Shipping Information
  • Billing Information
  • Security Question and Answer

To bid or buy on Proxibid, you must finish your account profile as well as read and agree to Proxibid’s Unified User Agreement and Privacy Policy.

Or, create a Spectator Account, which requires only basic information:

  • Username
  • Password
  • Email address

Once your account has been created, you will receive Proxibid’s weekly email newsletter highlighting inventory for sale. You can also enter any live auction. Buyers with a full account will be able to bid and buy. Those with a spectator account will be able to enter a live auction in watch-only mode. To bid or buy, complete your account profile to create a full account.

Welcome to Proxibid

Proxibid is the most trusted way to connect with high-quality sellers online.

Find the best highly valued and specialized items all in one place, and know our selection, security, and support are second-to-none.

Four Easy Ways to Purchase.

Buy how you want, when you want.

Proxibid offers four easy ways to transact: Live Auction, Timed Events, Buy Now, and Make Offer.

Timed Auction

Bid for items up for auction over a pre-determined period. The high bidder at the end of the auction wins the item.

How Timed Auctions Work

Buyers place bids during the time of the auction. The highest bid at the specified closing date and time wins the item. If a bid is placed within the final minutes of a timed auction, the Proxibid system will automatically extend the bidding timeframe, ensuring the buyer willing to bid the highest amount always wins—no sniping here.

  • Bidding has a start and end date/time.
  • Items close for bidding all at the same time or one-by-one in equally spaced intervals—this is determined by the seller
  • All bids are submitted online.
Live Auction

Bid from anywhere in the world with an internet connection, and compete in real-time against other online bidders as well as those at the live auction.

How Live Auctions Work:

Live auctions on Proxibid use the ascending-bid method, which requires a minimum of two bidders. The auctioneer calls for an opening price and buyers bid competitively until no new bids are placed. The auction is over when the auctioneer calls “sold” or drops the hammer.

Live Auctions on Proxibid

Proxibid’s online platform, Proxibid LIVE! makes it possible for online bidders to bid competitively against other online and onsite buyers. A Proxibid representative, or a representative from the auction company, operates the software and serves as a conduit between the bidder and the auctioneer. Buyers can use the message center to ask questions about the auction or specific items. And, with live audio and video, bidders can see and hear the auctioneer, earning a front row seat at any auction taking place on Proxibid, regardless of its location.

Buying - Live Video

Place a Prebid and Never Miss an Auction

Bidders can place prebids on individual items before they cross the auction block. Can’t attend the live auction? No problem. Simply enter the maximum amount you are willing to pay for an item and Proxibid’s dynamic “Auto Bid” function will bid on your behalf up to the maximum amount. Our system will notify you if you become outbid.


Buy Now

Want it now? Some items for sale on Proxibid are available at a fixed price, for immediate purchase. Pay the amount listed and the item is yours.

Buying - Buy Now Make Offer

Make Offer

On Proxibid, buyers and sellers can negotiate over the price of an item. Once a price is agreed upon, the transaction is completed using Proxibid’s secure payment engine.

Buying - Make Offer (BNMO)

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